Delighting Your Customers: Keep your customers coming back, time and time again
by Susan Nash,Derek Nash
ISBN 13: 9781857035964
Format: Paperback (160 pages) Publisher: How To Books Published: 01 Feb 2001
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Teamwork from the inside out Fieldbook: Exercises and Tools for Turning Team Performance inside out
by Courtney Bolin,Susan Nash
ISBN 13: 9780891061724
Format: Paperback (352 pages) Publisher: Davies-Black Published: 28 Feb 2003